|
Continental standard ground (orders over $100.00)
(4-6 Business days)
APO-PFO orders will be sent USPS
priority Mail
|
Free
|
|
Continental standard ground (orders less than $100.00)
(4-6 Business days)
APO-PFO orders will be sent USPS
priority Mail
|
$7.00
|
|
Continental
2nd day air (up to 5
pounds)
(2 business days)
|
$15.00
|
|
Alaska/
Hawaii/Canada/ Puerto Rico (Up to 5 lb)
(3-6 business
days)
|
$25.00
|
|
International
orders (up to 5 lb)
(10
Business days)*
|
$40.00
|
* We don't guarantee any delivery time for International orders:
Time in chart is estimated. Packages might take up to a month to get to
destination depending on custom laws and processing times. Planet Beauty is not
responsible for any custom fees or any other extra fee associated with
International orders.
We
will try to ship your orders within 4 working days of receipt.
Most customers can expect to receive their orders within 10 days when Shipped
UPS Ground and 6 days when shipped expedited. We use UPS, FedEx and USPS. If
you have a concern that your shipment is taking longer than expected, feel free
to e-mail us at info@planetbeauty.com
and we will see what the hold up is.
1. If the customer receives the order,
and decides they do not want to keep the products, they may return any
"UNOPENED" products at "THEIR" expense within 15 days of
the receipt date (except seasonal products,
promotional, cutlery, special orders, fashion items, nail products and
electrical items) provided the invoice number and date can be furnished and
products are in saleable condition, subject up to a 30 percent restocking fee
on returned product. **See NOTE**
2. We do not accept returns on
electric appliances such as curling irons and hair dryers, as each manufacturer
already guarantees it's electric appliance via registered warranty for either
repair or replacement. Be sure to fill out your product registration form you
will receive from the manufacturer with your electric appliance product.
3. We do not accept returns on any
make-up products. Makeup colors are variable from different manufacturers.
Please be sure to select your makeup colors carefully before making a purchase.
***NOTE:
First contact info@planetbeauty.com customer
service to inform them of any inaccuracies with your order. Then ship the
errant merchandise back to Planet Beauty.
The package must be insured or have a return receipt to show proof of shipping
in case the package is lost in transit. When the package is received, and in
good conditions you will receive Credit back in your credit card for the
original purchase price less shipping charge "WE MAKE NO EXCEPTIONS IN OUR
RETURN AND EXCHANGE POLICY TO PREVENT FRAUDULENT PURCHASES. This helps keep our
prices as low as possible.
Occasionally
certain products will be on back order due to unforeseen popularity or glitch
in a manufacturers factory run on a particular product. In these rare
incidents, we will e-mail you notifying you of back ordered item. If you qualified
for free shipping at the time of purchase and you still want the rest of the
order to be shipped to you, you wonÕt be charged shipping. We do not keep back
orders. You will need to place a new order for the product when available.
PlanetBeauty.com retains receipts on all orders shipped out to customers.
On rare occasions, an order may be "Lost In Transit" due to no fault
of PlanetBeauty.com. In such case, we will replace your order as
soon as we verify that the package got lost.
Customer
agrees to bear responsibility for any duties/taxes that may apply to a purchase
shipped outside of the U.S. and that Planetbeauty.com will not be held accountable.
Planetbeauty.com does not warrant or represent the suitability of any
particular products and their potential uses by the customer.
Product
prices and shipping charges are subject to change in the normal course of
business without notice.
We
use the information you provide about yourself to complete your order and to contact
you for promotional purposes. Planet Beauty may share your personal information
with companies that perform services for us such as, delivering packages, and
marketing purposes but may not disclose your personally identifiable
information for other purposes to anyone. Credit card information is not shared
with any other party.
To
prevent unauthorized access and ensure the correct use of information, we use a
secure server, which safeguards the information we collect online. We also
verify the billing address in order to protect our customers from fraud.
If
you are uncomfortable using our secure shopping cart and would like to fax your
order please send your order at. 1-949-794-9541.
We
will try to ship your orders within 4 working days of receipt.
Most customers can expect to receive their orders within 10 days when Shipped
UPS Ground and 6 days when shipped expedited. We use UPS, FedEx and USPS. If
you have a concern that your shipment is taking longer than expected, feel free
to e-mail us at info@planetbeauty.com
and we will see what the hold up is.
All
orders are tax-free for residents outside the state of California. The sales
tax for California is 7.75 %.