Continental standard ground (orders over $34) (4-6 Business days) APO-PFO orders will be sent USPS priority Mail	Free
Continental standard ground (orders less than $34) (4-6 Business days) APO-PFO orders will be sent USPS priority Mail	$7.00
Continental 2nd day air (up to 5 pounds) (2 business days)	$15.00
Alaska/ Hawaii/Canada/ Puerto Rico (Up to 5 lb) (3-6 business days)	$25.00
International orders (up to 5 lb) (10 Business days)*	$40.00

 

* We don't guarantee any delivery time for International orders: Time in chart is estimated. Packages might take up to a month to get to destination depending on custom laws and processing times. Planet Beauty is not responsible for any custom fees or any other extra fee associated with International orders.

We will try to ship your orders within 4 working days of receipt.
Most customers can expect to receive their orders within 10 days when Shipped FedEx Ground and 6 days when shipped expedited. We use FedEx and USPS. If you have a concern that your shipment is taking longer than expected, feel free to e-mail us at info@planetbeauty.com and we will see what the hold up is.

1.    If the customer receives the order, and decides they do not want to keep the products, they may return any "UNOPENED" products at "THEIR" expense within 15 days of the receipt date (except seasonal products, promotional, cutlery, special orders, fashion items, nail products and electrical items) provided the invoice number and date can be furnished and products are in saleable condition, subject up to a 30 percent restocking fee on returned product. Returned products are subject to inspection by Planet Beauty staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple requests for the same products are subject to review by Planet Beauty. We reserve the right to deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Planet Beauty Customer Service at info@PlanetBeauty.com or (949) 752-1885, Monday through Friday, 9AM-6PM PT. **See NOTE**

2.    We do not accept returns on electric appliances such as curling irons and hair dryers, as each manufacturer already guarantees its electric appliance via registered warranty for either repair or replacement. Be sure to fill out your product registration form you will receive from the manufacturer with your electric appliance product.

3.    We do not accept returns on any make-up products. Makeup colors are variable from different manufacturers. Please be sure to select your makeup colors carefully before making a purchase.

4.    We only cover shipping fees for errant merchandise and damaged products.

***NOTE: First contact info@planetbeauty.com customer service to inform them of any inaccuracies with your order. Then ship the errant merchandise back to Planet Beauty. The package must be insured or have a return receipt to show proof of shipping in case the package is lost in transit. When the package is received, and in good conditions you will receive Credit back in your credit card for the original purchase price less shipping charge "WE MAKE NO EXCEPTIONS IN OUR RETURN AND EXCHANGE POLICY TO PREVENT FRAUDULENT PURCHASES. This helps keep our prices as low as possible.

Occasionally certain products will be on back order due to unforeseen popularity or glitch in a manufacturers factory run on a particular product. In these rare incidents, we will e-mail you notifying you of back ordered item. If you qualified for free shipping at the time of purchase and you still want the rest of the order to be shipped to you, you won�t be charged shipping. We do not keep back orders. You will need to place a new order for the product when available.

PlanetBeauty.com retains receipts on all orders shipped out to customers. On rare occasions, an order may be "Lost In Transit" due to no fault of PlanetBeauty.com. In such case, we will replace your order as soon as we verify that the package got lost.

Customer agrees to bear responsibility for any duties/taxes that may apply to a purchase shipped outside of the U.S. and that Planetbeauty.com will not be held accountable.

Planetbeauty.com does not warrant or represent the suitability of any particular products and their potential uses by the customer.

Product prices and shipping charges are subject to change in the normal course of business without notice.

We use the information you provide about yourself to complete your order and to contact you for promotional purposes. Planet Beauty may share your personal information with companies that perform services for us such as, delivering packages, and marketing purposes but may not disclose your personally identifiable information for other purposes to anyone. Credit card information is not shared with any other party.

To prevent unauthorized access and ensure the correct use of information, we use a secure server, which safeguards the information we collect online. We also verify the billing address in order to protect our customers from fraud.

If you are uncomfortable using our secure shopping cart and would like to fax your order please send your order at. 1-949-794-9541.

We will try to ship your orders within 4 working days of receipt.
Most customers can expect to receive their orders within 10 days when Shipped FedEx Ground and 6 days when shipped expedited. We use FedEx and USPS. If you have a concern that your shipment is taking longer than expected, feel free to e-mail us at info@planetbeauty.com and we will see what the hold up is.

All orders are tax-free for residents outside the state of California. The sales tax for California is 7.75 %.