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Return Policy

1. If the customer receives the order, and decides they do not want to keep the products, they may return any "UNOPENED" products at "THEIR" expense within 15 days of the receipt date (except seasonal products, promotional, cutlery, special orders, fashion items, nail products and electrical items) provided the invoice number and date can be furnished and products are in saleable condition. Returned products are subject to inspection by Planet Beauty staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple requests for the same products are subject to review by Planet Beauty. We reserve the right to deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment. Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Planet Beauty Customer Service at info@PlanetBeauty.com or call 949-752-1885 Monday through Friday, 9AM-6PM PT. **See NOTE**

2. We do not accept returns on electric appliances such as curling irons and hair dryers, as each manufacturer already guarantees its electric appliance via registered warranty for either repair or replacement. Be sure to fill out your product registration form you will receive from the manufacturer with your electric appliance product.

3. We do not accept returns on any make-up products. Makeup colors are variable from different manufacturers. Please be sure to select your makeup colors carefully before making a purchase.

4. We only cover shipping fees for errant merchandise and damaged products.

5. Customer may return or exchange at ANY of our Planet Beauty locations. Same policies apply and must provide invoice. 

***NOTE: First contact info@planetbeauty.com or call 949-752-1885 customer service to inform them of any inaccuracies with your order. Then ship the errant merchandise back to Planet Beauty. The package must be insured or have a return receipt to show proof of shipping in case the package is lost in transit. When the package is received, and in good conditions you will receive Credit back in your credit card for the original purchase price less shipping charge "WE MAKE NO EXCEPTIONS IN OUR RETURN AND EXCHANGE POLICY TO PREVENT FRAUDULENT PURCHASES. This helps keep our prices as low as possible.