FAQ
When my order will ship?
Our shipping warehouse is open M-F 9am - 4pm, orders placed within this time frame on average go out in 1-2 business days, however we reserve up to 4 business days to ship orders. In a case where an order is delayed beyond 4 days, the customer will be notified.
Can I use Groupon for web orders?
Unfortunately, we are only accepting Groupons for instore purchases at this time.
Do you ship outside the US?
We do offer international shipping for an additional fee. Please see information more here: Shipping Policy
Where do input my coupon code?
Once items are added to your cart, you can click the "view and edit cart" button from the "My Cart" drop down menu. From there you will see on the right hand side of the page in the summary box you will click "Apply Discount Code" and add in your coupon. Please note our coupon codes are Case Sensitive.
Why didn't my coupon code work?
Discounts cannot be combined, so coupons won't apply to already discounted items. All our coupon codes are case sensitive as well as subject to some exclusions which you may see the full list here: Coupon Exclusions. If you are still unsure or having trouble please give us a call or email, we will be happy to assist you.
Do we offer Curbside pick up at the stores?
Yes we do. Just place your order for pick up instore and once it is ready for pick up give us a call to let us know you are outside and we will bring it right to you.
How many days I have to return an item?
You have 30 days to return your items from when they were received, except select items that have a no return policy, these items will show that information in their page. If it was an online order, shipping charges may apply. Please see our full return policy here: Returns
Can I change an item on my open order?
Unfortunately, we cannot modify or subsitute items in your order at this time.
Can I cancel my order?
Yes, as long as your order hasn't already shipped we can still cancel your order.
How soon will I see my refund?
On average you can see your refund in your account in about 3-4 business days.
Can I change an order for store pick up to be ship to me? It is good to explain about the minimum order amount shipping fee.
Yes you may switch any store pick up order to be shipped to you as long as your order is over $39. Please give us a call or email, we would be happy to help!
Can I change an order from shipping to store pick up?
Yes you may switch your shipping order to a store pick up, as long as it hasn't already shipped and the location of your choice has the items available. Feel free to email, we would be happy to help!
How do I track my order? Link doesn’t work.
If your tracking link isn't working. You can always copy and paste your tracking number directly into the google search engine for the most up to date tracking information.
Do I need to make an account to place an order?
Not at all. Though we always recommend signing up for an account so you can look back and find all your order information in one place.
My product arrived damaged, what do I do?
Please email info@planetbeauty.com with pictures of the damages. Do not discard boxes or contents. We will work quickly to reship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.